FAQ – WelGrind

Company-Related Questions

What certifications does your company hold?

How long has your company been in the grinding media industry?

Do you provide technical support or wear analysis?

Product-Related Questions

How can I get price from your company?

We have catalog with products information to know products we make. After checking the items, we need to know the SIZE, MATERIAL, TECHNICAL REQUIRMENT, QUANTITY you may need, then we can offer you accurate quotation.

Eg. Grinding Balls, we have cast grinding balls, forged grinding balls, we need you to confirm which one do you need, diameter, material grade then we can offer quotation, these factors matters with the final prices.

What is the difference between forged grinding balls and cast grinding balls?

Forged grinding balls are made by heating and shaping high-carbon or alloy steel under high pressure, resulting in superior hardness, impact resistance, and longevity. Cast grinding balls are produced by melting and pouring metal into molds, offering a cost-effective solution for less demanding grinding environments. Forged balls excel in high-impact mining operations, while cast balls are ideal for lower-impact scenarios like cement or coal grinding.

What materials are used in your grinding rods and mine liners?

Can you customize the size and hardness of grinding media?

How do I choose between forged and cast grinding balls?

Export and Logistics Questions

What countries do you export to?

What are your payment terms?

How long is the production and delivery time?

What packaging do you use to ensure product safety?

What countries do you export to?

Quality and After-Sales Support

How do you ensure product quality?

What if I receive damaged or defective products?

Do you offer free samples?