FAQ

Company-Related Questions

We are ISO 9001 (Quality Management) and ISO 14001 (Environmental Management) certified. Our products comply with international standards such as ASTM (USA), DIN (Germany), and GB (China).

Our company owns 67 patents,50 core technology, and 5 subsidiary.

With over 20 years of experience, we’ve served global clients in mining, cement, and power generation industries, earning a reputation for reliability and innovation.

Absolutely. Our engineering team offers:

Wear rate analysis to optimize your grinding media selection.

Free grinding efficiency consultations.

Product-Related Questions

We have catalog with products information to know products we make. After checking the items, we need to know the SIZE, MATERIAL, TECHNICAL REQUIRMENT, QUANTITY you may need, then we can offer you accurate quotation.

Eg. Grinding Balls, we have cast grinding balls, forged grinding balls, we need you to confirm which one do you need, diameter, material grade then we can offer quotation, these factors matters with the final prices.

Forged grinding balls are made by heating and shaping high-carbon or alloy steel under high pressure, resulting in superior hardness, impact resistance, and longevity. Cast grinding balls are produced by melting and pouring metal into molds, offering a cost-effective solution for less demanding grinding environments. Forged balls excel in high-impact mining operations, while cast balls are ideal for lower-impact scenarios like cement or coal grinding.

Grinding Rods: Made from high-carbon steel or alloy steel, heat-treated for optimal wear resistance and toughness.

Mine Liners: Constructed from high-manganese steel, chromium steel, or composite alloys to withstand abrasion and impact in mills.

Yes! We offer fully customizable solutions. Specify your required diameter (e.g., 20–150mm for balls), hardness (HRC 50–65), and material composition to match your mill’s operating conditions (e.g., ore hardness, rotation speed).

  • Choose forged balls for high-impact, large-scale mining (e.g., copper, gold) where durability and low wear rates are critical.
  • Choose cast balls for cost-sensitive applications with softer materials (e.g., limestone, coal) or smaller operations.

Export and Logistics Questions

We ship globally, with major clients in South America, Africa, Australia, North America, and Southeast Asia.

We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and flexible payment plans for long-term partners.

  • Standard Products: 15–25 days after order confirmation.
  • Customized Orders: 25–35 days, depending on specifications.
  • Shipping: Delivery times vary by destination.
  • Grinding balls/rods: Packed in steel drums or bulk bags with anti-rust treatment.
  • Mine liners: Wooden crates or pallets with waterproof wrapping.

We ship globally, with major clients in South America, Africa, Australia, North America, and Southeast Asia.

Quality and After-Sales Support

We enforce strict quality control:

100% surface defect checks before shipment.

Raw material inspection (spectral analysis).

Hardness and impact testing (Rockwell, Charpy tests).

Contact us within 7 days of delivery with photos/documentation. We’ll replace defective items or refund as per our warranty policy.

Yes! We provide free samples for material testing. Contact our sales team to request samples (shipping costs may apply).